Need of the hour: A service failure recovery reorientation for U.S. hospitals
Subhajit Chakraborty, José A. Pagán
Health Care Management Review, vol. 50, 2025 Jun, p. 122
Vilmar Antonio Gonçalves Tondolo, Subhajit Chakraborty, Rosana da Rosa Portella Tondolo, Andrew Beheregarai Finger, Guilherme Lerch Lunardi
Latin American Business Review, vol. 25(1), 2024, pp. 85-103
Subhajit Chakraborty, Jorge A. Gonzalez, Miguel Sahagun, Cara-Lynn Scheuer
International Journal of Quality and Service Sciences, ahead-of-print, 2024 Jan
Digital quality’s role in US online higher education
Subhajit Chakraborty
Quality Assurance in Education, Emerald Publishing Limited, 2023
Cara-Lynn Scheuer, Annika Voltan, Kothai Kumanan, Subhajit Chakraborty
Journal of Management & Organization, vol. 29, Cambridge University Press, 2023, pp. 139--158
Do EHR and HIE deliver on their promise? Analysis of Pennsylvania acute care hospitals
Dinesh R Pai, Balaraman Rajan, Subhajit Chakraborty
International Journal of Production Economics, vol. 245, Elsevier, 2022, p. 108398
Bridging hospital quality leadership to patient care quality
Subhajit Chakraborty, Hale Kaynak, José A. Pagán
International Journal of Production Economics, vol. 233, Elsevier, 2021, p. 108010
Patient hospital experience and satisfaction on social media
Subhajit Chakraborty, E Mitchell Church
International Journal of Quality and Service Sciences, vol. 13, Emerald Publishing Limited, 2021, pp. 417--432
The strategic value of servitization: A quality management perspective
Muratcan Erkul, Subhajit Chakraborty, Hale Kaynak
Quality Management Journal, vol. 28, Taylor \& Francis, 2021, pp. 176--189
Healthcare quality and hospital financial performance: a multilevel framework
Subhajit Chakraborty
Operations and Supply Chain Management: An International Journal, vol. 13, 2020, pp. 233--243
Social media hospital ratings and HCAHPS survey scores
Subhajit Chakraborty, E Mitchell Church
Journal of health organization and management, vol. 34, Emerald Publishing Limited, 2020, pp. 162--172
An integrated lean supply chain framework for US Hospitals
Subhajit Chakraborty, Jorge A Gonzalez
Operations and Supply Chain Management: An International Journal, 2018
Investigating healthcare brand communities: The impact of online hospital reviews
E Mitchell Church, Subhajit Chakraborty
Health Marketing Quarterly, vol. 35, Routledge, 2018, pp. 120--133
Towards a triadic quality measurement framework for US healthcare
Subhajit Chakraborty, Hale Kaynak
Quality Management Journal, vol. 25, Taylor \& Francis, 2018, pp. 46--63
Dimensions of Patient Care Quality: An Empirical Framework
Subhajit Chakraborty, Hale Kaynak
Models and Applications in the Decision Sciences: Best Papers from the 2015 Annual Conference, Pearson FT Press, 2015, pp. 195--211
Expatriate knowledge utilization and MNE performance: A multilevel framework
Jorge A Gonzalez, Subhajit Chakraborty
Human Resource Management Review, vol. 24, JAI, 2014, pp. 299--312
Role of service characteristics in determining the degree of customer involvement: a typology
Subhajit Chakraborty, Hale Kaynak
International Journal of Services and Standards 44, vol. 9, Inderscience Publishers Ltd, 2014, pp. 3--18
Identity orientation, organizational identification, and leadership involvement
Jorge A Gonzalez, Subhajit Chakraborty
Journal of Leadership Studies, vol. 7, Wiley Subscription Services, Inc., A Wiley Company Hoboken, 2013, pp. 6--17
Image and similarity: an identity orientation perspective to organizational identification
Jorge A Gonzalez, Subhajit Chakraborty
Leadership & Organization Development Journal, vol. 33, Emerald Group Publishing Limited, 2012, pp. 51--65
Need of the hour: A service failure recovery reorientation for U.S. hospitals
Subhajit Chakraborty, José A. Pagán
Health Care Management Review, vol. 50, 2025 Jun, p. 122
Vilmar Antonio Gonçalves Tondolo, Subhajit Chakraborty, Rosana da Rosa Portella Tondolo, Andrew Beheregarai Finger, Guilherme Lerch Lunardi
Latin American Business Review, vol. 25(1), 2024, pp. 85-103
Subhajit Chakraborty, Jorge A. Gonzalez, Miguel Sahagun, Cara-Lynn Scheuer
International Journal of Quality and Service Sciences, ahead-of-print, 2024 Jan
Digital quality’s role in US online higher education
Subhajit Chakraborty
Quality Assurance in Education, Emerald Publishing Limited, 2023
Cara-Lynn Scheuer, Annika Voltan, Kothai Kumanan, Subhajit Chakraborty
Journal of Management & Organization, vol. 29, Cambridge University Press, 2023, pp. 139--158
Do EHR and HIE deliver on their promise? Analysis of Pennsylvania acute care hospitals
Dinesh R Pai, Balaraman Rajan, Subhajit Chakraborty
International Journal of Production Economics, vol. 245, Elsevier, 2022, p. 108398
Patient hospital experience and satisfaction on social media
Subhajit Chakraborty, E Mitchell Church
International Journal of Quality and Service Sciences, vol. 13, Emerald Publishing Limited, 2021, pp. 417--432
Bridging hospital quality leadership to patient care quality
Subhajit Chakraborty, Hale Kaynak, José A. Pagán
International Journal of Production Economics, vol. 233, Elsevier, 2021, p. 108010
The strategic value of servitization: A quality management perspective
Muratcan Erkul, Subhajit Chakraborty, Hale Kaynak
Quality Management Journal, vol. 28, Taylor \& Francis, 2021, pp. 176--189
Healthcare quality and hospital financial performance: a multilevel framework
Subhajit Chakraborty
Operations and Supply Chain Management: An International Journal, vol. 13, 2020, pp. 233--243
Social media hospital ratings and HCAHPS survey scores
Subhajit Chakraborty, E Mitchell Church
Journal of health organization and management, vol. 34, Emerald Publishing Limited, 2020, pp. 162--172
An integrated lean supply chain framework for US Hospitals
Subhajit Chakraborty, Jorge A Gonzalez
Operations and Supply Chain Management: An International Journal, 2018
Towards a triadic quality measurement framework for US healthcare
Subhajit Chakraborty, Hale Kaynak
Quality Management Journal, vol. 25, Taylor \& Francis, 2018, pp. 46--63
Investigating healthcare brand communities: The impact of online hospital reviews
E Mitchell Church, Subhajit Chakraborty
Health Marketing Quarterly, vol. 35, Routledge, 2018, pp. 120--133
Dimensions of Patient Care Quality: An Empirical Framework
Subhajit Chakraborty, Hale Kaynak
Models and Applications in the Decision Sciences: Best Papers from the 2015 Annual Conference, Pearson FT Press, 2015, pp. 195--211
Role of service characteristics in determining the degree of customer involvement: a typology
Subhajit Chakraborty, Hale Kaynak
International Journal of Services and Standards 44, vol. 9, Inderscience Publishers Ltd, 2014, pp. 3--18
Expatriate knowledge utilization and MNE performance: A multilevel framework
Jorge A Gonzalez, Subhajit Chakraborty
Human Resource Management Review, vol. 24, JAI, 2014, pp. 299--312
Identity orientation, organizational identification, and leadership involvement
Jorge A Gonzalez, Subhajit Chakraborty
Journal of Leadership Studies, vol. 7, Wiley Subscription Services, Inc., A Wiley Company Hoboken, 2013, pp. 6--17
Image and similarity: an identity orientation perspective to organizational identification
Jorge A Gonzalez, Subhajit Chakraborty
Leadership & Organization Development Journal, vol. 33, Emerald Group Publishing Limited, 2012, pp. 51--65